Cogito leverages human behavior to nudge customer relationships

 We’ve all had crappy customer service calls. Primed by staticky elevator music and the ever-mysterious agitating echo, most of us come into calls with strained patience. On the line, customer service and sales agents are paid to build relationships, but after a long day of working with callers (who typically only call if they’re having a problem), even the bubbliest of people can… Read More

from Startups – TechCrunch http://ift.tt/2aYtBUs
via IFTTT